Семинар: Secretarial skills Семинар прошёл

Код 7163

Программа семинара

Author: Kuznetsova Elena, business trainer, psychologist-consultant

Target audience: Secretaries and personal assistants working in the English-speaking environment

Course objective: Develop basic secretarial skills focusing on specific problem areas which secretaries can come across working in the English-speaking environment

Course duration: Two days

Program

  1. Essential Managerial Skills for Secretaries
    • How to set objectives
    • How to plan time effectively
    • Managing administration pool effectively
  2. Essential Communication Skills
    • Telephoning skills
    • Written Communication
    • Communicating with “difficult” customers
  3. Business Etiquette

Time: from 10-00 to 17-00

Every member is supplied with meals (2 coffee breaks, lunch) and methodical materials.

Every member is given a certificate.